ORDER MANAGEMENT > WHOLESALE & B2B
WaveRetail
Picking, Packing and Shipping online orders from the shop floor can be problematic and cumbersome. Competing with footfall customers for stock, incorrect orders and late deliveries can harm a brand’s reputation & customer loyalty.
Today’s customers expect and demand same day or next-day delivery. As order volumes grow, WaveRetail provides a standalone solution that helps retailers streamline their operations, cut cost and deliver exceptional service.
How it works
Picking on a scanner or tablet, pickers sweep through the shop picking all items in all orders at once.
Single line orders
Single line orders go straight to the packing bench
Multi line orders
Multi line orders are sorted to a putwall
Scan to Pack
All orders are scanned when being packed to ensure 100% order accuracy.
Automatic label printing
Once the last item in an order is scanned the shipping label prints automatically.
Benefits of WaveRetail
WaveRetail brings a systematic tracable process to fulfilling online orders from a retail shop. The benefits include:
100% Order Accuracy
Each item is scanned when packed ensuring order accuracy.
70% less staff required
After moving from a manual paperbased process to Waveretail customers report needing up to 70% less staff.
70% Faster Shipping
With WaveRetail’s consolidated picking process orders are fulfilled in minutes. After moving from a manual process to WaveRetail customers reported an increase of 70% in the speed they could fulfill orders at.
Reduced online/retail oversell conflict
With consolidated picking WaveRetail customers can quickly pick all items, often before the shop opens to footfall customers, thereby reducing the chance of a retail customer buying an item that has been sold online.
30 Minute Click & Collect
Click & collect is another service and revenue stream for your business. WaveRetail offers seamless in-store click-and-collect functionality, ensuring a smooth customer experiences.With Behind-the-Counter Dashboards & automated customer SMS alerts, WaveRetail makes in-store pickups a breeze – all with full accountability and pick-up audit trail.
Order is received
The order comes into a click & Collect tablet behind the till.
Order is picked by staff
Individual or multiple orders can be picked at one time.
Orders Packed & Shipped
All items are scanned while being packed to ensure order accuracy. When the Click & Collect label is printed the customer is notified by text automatically. When the order is picked up WaveRetail sends a message to the Ecomerce platform to mark teh order as delivered.