Frequently Asked Questions
General
WaveOMS can be your WMS + Pick, Pack & Ship solution or just your Pick, Pack & Ship Solution. WaveOMS is a warehouse management system designed to optimise inventory, streamline operations, and improve overall efficiency in warehouses.
WaveOMS is ideal for businesses with medium to large-scale warehouse operations, especially those looking to improve accuracy, efficiency, and productivity in their supply chain processes.
WaveOMS uses “consolidated picking” which is the most efficient way to pick ECommerce orders. Typically WaveOMS is 70% more efficient than picking on paper.
Yes, WaveOMS is highly customisable and can be tailored to meet the specific needs of various industries, ensuring your warehouse operations are optimised based on your unique requirements.
Yes, WaveOMS provides real-time data on warehouse performance, inventory levels, and operational insights, helping you make informed decisions quickly.
Technical & Security
WaveOMS is designed for easy integration with a variety of Ecommerce websites, ERP and WMS systems through standard APIs, allowing seamless data synchronisation.
WaveOMS is cloud-based and requires no specialised hardware. A stable internet connection and basic devices (e.g., tablets, computers, scanners) are all that’s needed for full functionality.
Yes, WaveOMS offers a mobile-friendly version that allows warehouse managers and staff to access key features on the go, optimising operations from anywhere.
WaveOMS employs industry-standard encryption and security protocols to ensure your data is safe. Regular security audits take place to ensure customer data is always safe. All WaveOMS data is hosted by Azure in their North Europe (Ireland) datacenter. All client databases are segregated & backed up nightly.
WaveOMS runs on most modern web browsers and requires minimal processing power. It’s compatible with both Windows and macOS systems.
Yes, WaveOMS allows for role-based access control, enabling you to assign different permissions to users based on their roles.
Pricing, Trials & Customer Site Visits
WaveOMS offers several pricing tiers, starting from small-scale warehouses to larger enterprises. View WaveOMS Pricing page. For a custom quote, contact our sales team.
As WaveOMS requires integrations and set up so a free trial is not available. A paid sandbox is available for larger projects. We are happy to introduce prospects to one or more of our existing customers so they can see WaveOMS in action.
Inventory Management
WaveOMS can be your “source of truth for Inventory.” WaveOMS utilises the Dynamic put away model which allows for rapid put away and allows you to maximise warehouse density. WaveOMS syncs inventory levels across all sales channels in real-time and supports multiple warehouses. WaveOMS offers full WMS functionality including Cycle Counting, Stock Movements, Bulk Transfer, etc.
Yes, WaveOMS allows you to set custom low-stock thresholds and receive alerts when inventory falls below a specified level.
Yes, WaveOMS can manage inventory across multiple warehouses or locations.
Shipping & Fulfillment
WaveOMS comes fully integrated with 17 major carriers (FedEx, UPS, DHL, etc.) There is no need for additional software to print shipping labels.
Yes, WaveOMS supports dropshipping.
Yes, WaveOMS allows you to add both Order & Shipping processing rules to remove all decision making from the warehouse floor.
Reporting & Analytics
WaveOMS offers reports on order status, inventory levels, shipping, individual & team performance & customer insights. Custom reporting is also available.
Yes, reports can be exported in CSV, Excel, and PDF formats.
Integrations
WaveOMS integrates with popular eCommerce platforms (Shopify, Magento, WooCommerce), ERPs, Accounting software, and shipping carriers. View WaveOMS Integrations.
Yes, WaveOMS has built-in integration capabilities or APIs that allow it to connect with most ERP systems. Please ask your Account Executive for a full list of integrations.
Implementation & Support
Our implementation process is based on detailed requirement gathering, a highly responsive management of deliverables and extensive testing to ensure success. Implementation projects are managed by means of a series of requirements gathering workshops and regular project update meetings with all stakeholders. Implementation starts with a kick off meeting where you are introduced to your dedicated implementation manager. Implementation timelines can vary based on the size and complexity of your warehouse operations, but most businesses are fully up and running within a few weeks.
We offer customer support through email, live chat, and phone, along with an extensive online knowledge base. Priority definitions and Target response times are all included in our Service Level Agreement.
Yes, we provide comprehensive onboarding and training sessions to help your team get the most out of WaveOMS.